Snag List Status Meanings
Status labels are useful only when the people reading the report understand what each one means. Agree the definitions and evidence needed for a change, then use notes to explain exceptions and remaining limitations.
By Blu Mint Digital. 3 minute read. Last reviewed .
Define the workflow before using the labels
Site Audit provides Open, In Progress, Resolved and Closed. The app supplies the fields; your reporting process determines the evidence and authority required to update them. Do not assume a software label establishes acceptance under a contract or inspection procedure.
A practical convention is Open for an item awaiting action, In Progress for work underway, Resolved for a reported repair awaiting the agreed check, and Closed for an item that has completed that process. This is a suggested convention, not a mandatory built-in approval sequence.
Match status changes to information
- Acknowledging a report does not necessarily mean work has started.
- Ordering a replacement does not mean it has been installed.
- A contractor's completion message is a reported update.
- A return visit may verify only the parts that were accessible.
- Administrative removal of a duplicate is different from completing a repair.
Add a note explaining the source and next step. If the person maintaining the register cannot confirm the meaning of an update, keep the uncertainty visible rather than choosing the most optimistic status.
Understand the project completion percentage
The current app treats both Resolved and Closed as resolved when calculating the project completion percentage. Therefore, if your convention uses Resolved for unverified contractor reports, that percentage is not the proportion independently checked.
For example, six Closed items and four Resolved items in a twenty-item project produce a 50% app completion figure. Under the example convention, only six items have completed verification. Explain those separate figures when preparing a client or weekly update rather than presenting them as equivalent.
Keep the process workable on real jobs
Nominate who updates the working record and what evidence they need. If multiple people supply observations, agree how their updates reach that owner. Site Audit does not automatically merge status changes from different phones or ask a contractor to approve a transition.
Generate a current PDF after material updates and retain the prior issued file. Pro CSV export can help produce a separate verified-completion summary when your process needs one. Use the weekly report guide for reconciliation and the resolution note examples to explain what each status means for the individual item.