Answers to the questions people actually send, grouped by what you are trying to do. If yours is not here, email and a person replies.
Create a project with the site, client and date, then add your first snag: photograph it, give it a location, a description, a category and a priority, and assign the trade if you know it. Repeat for each item. When the walk is done, open Generate report, fill in your business details once, and share the PDF. The first report usually takes about two minutes after the walk.
Yes. Add as many photographs as the defect needs, caption each one, and draw on any of them. All of them print in the PDF, each with its caption. Annotations can be reopened and edited later.
No. Capturing, editing and generating the PDF all run on the phone. The only time the app touches the network is to check a Google Play purchase, and it keeps working offline if that check cannot run.
Not at the moment. The app is Android only, version 8.0 and above. If enough people ask for iOS it will get built, but it would be dishonest to promise a date.
Open Generate report and fill in the report profile: company name, logo, business number, and the inspector name, email and phone. They are saved for every report after that. The cover page and footer carry them.
Email keeps the file small enough to send from a phone. Balanced is the default. Maximum keeps photographs at full detail for printing or archiving, and produces a larger file. Maximum is a Pro feature.
Assign each snag to a contractor, then in Generate report choose the contractor filter. The PDF contains only that contractor's items. This is a Pro feature.
The free version stamps a small credit line in the footer of every page. The Pro unlock removes it from every report you generate after purchase, including reports for your existing project.
Yes. Pro adds CSV export of the whole issue register, which opens in Excel, Google Sheets or any tracker that imports CSV.
Pro is a one time purchase of A$29.99 through Google Play, shown in your local currency. It unlocks unlimited projects, removes the credit line, adds one filtered PDF per contractor, CSV export and maximum quality PDF output. There is no subscription and nothing to renew.
Make sure the phone is signed in to the Google account that made the purchase, then close and reopen the app with a connection. The app asks Google Play whether this account owns the unlock and grants Pro as soon as it hears back. If it still does not unlock, check the order in the Google Play app under Payments and subscriptions, then contact us with the order number.
No. Install the app on the new phone with the same Google account and open it with a connection. Google Play reports the purchase and Pro unlocks. Your data moves across separately, with a backup file.
Yes. Anyone who paid for the app before it became free receives Pro automatically on the same Google account, with nothing to do.
Purchases are processed by Google Play, so refunds go through Google Play. Open the Google Play app, go to Payments and subscriptions, find the order and request a refund. We never see your payment details and cannot process a refund directly.
From the home screen menu choose Backup and restore, then Create backup. The app writes a single zip file containing every project, snag, photo, caption and annotation, and asks where to save it: the phone, an SD card, Google Drive, Dropbox or anywhere your file picker can reach. Backup is available in the free version and always will be.
Create a backup on the old phone and put the file somewhere the new phone can reach. Install the app on the new phone, open Backup and restore, choose Restore and pick the file. Restore replaces what is on the phone with the contents of the backup, so do it before you start new work on the new phone.
No. PDFs are output, and they can be regenerated from the project at any time. Keep the ones you have sent wherever you keep client documents.
Uninstalling removes the app's private storage, so yes, unless you made a backup. Restore the backup file after reinstalling and everything comes back. This is why backup is never restricted to Pro.
On your phone, in the app's private storage. There is no server, no account and no analytics, so nothing leaves the device unless you share a report or save a backup somewhere yourself.
Camera, to photograph defects, and the microphone, only if you use voice to text. Nothing else. Photos you import from the gallery use the Android photo picker, which does not require a storage permission.
The store title is localised for search: it appears as "Snagging Report & Snag List" in the UK and Ireland and "Building Defect Report App" in Australia. It is the same app, package com.blumintdigital.siteaudit, and it is called Site Audit & Snag List Report inside the app.
